We Are Hiring:
Temporary CRM & Case Documentation Consultant (6–8 Weeks)

Location: Remote
Duration: 6–8 weeks (immediate start preferred)
Reports to: Executive Director

ARC – Artists at Risk Connection seeks a detail-oriented consultant to support the reconciliation, documentation, and organization of artist-protection case records within CiviCRM. The consultant will help ensure that case files, intake forms, referrals, and related records are accurately documented and aligned with ARC’s case management protocols. This is a hands-on CRM reconciliation and case documentation assignment, not a programmatic case management role. The ideal candidate is comfortable working within CRM and database systems, able to process and reconcile large volumes of information quickly and accurately, and capable of working independently in a remote, largely asynchronous environment.

ARC – Artists at Risk Connection is a nonprofit international organization working for the security and protection of artists and cultural workers under threat, as well as to defend and advance artistic freedom globally. ARC provides direct emergency and resilience grants to artists and cultural workers under threat, international advocacy, security resources and training, and referrals to partner organizations worldwide. Since its inception in 2017, ARC has assisted more than 2,300 artists from over 85 countries, including direct assistance via over 1,000 emergency grants, resilience grants, and fellowships.

RESPONSIBILITIES

This role may involve periods of heightened activity in response to urgent or rapidly evolving situations affecting artists and cultural workers under threat, within the scope of engagement and agreed deliverables.

• Review and reconcile case records, contacts, intake forms, and activities in CiviCRM.
• Create, update, and maintain case records in accordance with ARC’s documentation and case management procedures.
• Process and organize webform submissions, intake forms, and incoming requests.
• Identify duplicate records, data inconsistencies, and documentation gaps, and support ongoing data quality improvement efforts.
• Ensure demographic, geographic, and case-related information is accurately entered, coded, and maintained.
• Support case tracking, workflow management, and reporting processes within CiviCRM.
• Prepare data summaries, inventories, and workflow tracking reports to support program management and decision-making.
• Flag records that may require staff review, additional documentation, follow-up, or quality control review, and document issues for ARC staff as appropriate.
• Collaborate with ARC staff and consultants to support effective case management and information sharing.
• Maintain strict confidentiality, data protection, and information security standards when handling sensitive information.

QUALIFICATIONS:

• 1–3 years of experience working with CiviCRM or another CRM, database, case management, or client management system including activity tracking, reporting, data reconciliation, and data quality control. Experience with CiviCRM is strongly preferred.
• Demonstrated experience managing and cleaning large datasets, identifying duplicates, reconciling records across multiple sources, and maintaining CRM data integrity.
• Experience supporting case management, client management, humanitarian, human rights, refugee, legal aid, social services, or related programs.
• Strong understanding of workflow documentation, intake processes, eligibility tracking, referrals, and case progression within a CRM environment.
• Ability to independently audit records, identify discrepancies, and implement corrective actions with minimal supervision.
• Exceptional attention to detail and demonstrated ability to process, review, reconcile, and document large volumes of information accurately and efficiently while maintaining high data quality standards.
• Experience producing operational dashboards, backlog inventories, and workflow tracking reports.
• Strong organizational and analytical skills with the ability to prioritize tasks and meet tight deadlines.
• Demonstrated ability to work independently, manage priorities, and communicate effectively in a remote, largely asynchronous work environment.
• Demonstrated ability to handle confidential and sensitive information with discretion.
• Fluency in English required; French language is an asset.
• Strong preference will be given to candidates with prior experience using CiviCRM in nonprofit, humanitarian, human rights, arts, refugee, migration, or social service settings.

Compensation:  

This is a temporary independent contractor consultancy for approximately 6–8 weeks and is not eligible for employee benefits. The anticipated consultancy fee is up to $7,000, depending on experience, skills, location, and anticipated level of effort.

LOCATION: 

This is a remote role. Some availability for meetings scheduled during U.S. Eastern Time hours is required.

Application Timeline:

ARC intends to fill this position as soon as possible and will review applications on a rolling basis. Interested candidates are encouraged to apply promptly, as the position may be filled before the posting closes.

TO APPLY:

Please submit the following materials via email to careers@artistsatriskconnection.org with the subject line: “CRM & Case Documentation Consultant – [Your Name]” by June 20, 2026.

Required application materials:

• Short cover letter (1 page maximum) describing your interest in the role, your relevant experience with CRM systems, databases, case management, or data-intensive operational work, and why you would like to contribute to ARC’s mission. 
• Resume or CV
• Short data management example (1–2 pages maximum) briefly describing a project in which you managed, cleaned, reconciled, or organized data within a CRM, database, or case management system. What was your role, what challenges did you encounter, and what was the outcome?

Only complete applications will be reviewed. Due to the anticipated volume of applications, only shortlisted candidates will be contacted.

No phone calls, please.

Equal Opportunity & Values Statement

Artists at Risk Connection Inc. (ARC) is an equal-opportunity employer that does not discriminate in its hiring practices. In order to build the strongest possible workforce, it actively seeks a diverse applicant pool. 

ARC is committed to building a diverse, inclusive, and equitable organization. We welcome applications from individuals of all backgrounds and lived experiences, particularly those historically underrepresented in the art, human rights, and nonprofit sectors. ARC does not discriminate on the basis of race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, disability, age, or any other protected status. Reasonable accommodations are available throughout the hiring process upon request.

ABOUT ARC:

ARC – Artists at Risk Connection is an international organization committed to promoting and advancing the right to artistic freedom worldwide. Founded in 2017, ARC works to protect artists and cultural workers who are at risk because of their creative expression, often connected to their identities or roles within their communities. By providing vital resources and support, ARC helps artists at risk overcome challenges like persecution, censorship, threats, and violence from both state and non-state actors—whether for their artistic expression or the broader impact they have on cultural, social, and political issues.